How do I get a price and book a cleaning?
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Simply head to our
Book Now page, enter your postal code, number of bedrooms and bathrooms, select your preferred service type, and choose a date and time. You'll receive an instant price, and booking is fully secure online.
Are your cleaners vetted and insured?
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Yes — every cleaner on The Wipe Crew team is thoroughly background-checked, reference-checked, and fully insured. We only send people to your home that we would trust in our own.
What is included in a standard clean?
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Our standard clean includes dusting all surfaces, vacuuming all floors and carpets, mopping hard floors, cleaning the kitchen (counters, sinks, stovetop exterior), cleaning bathrooms (toilet, sink, tub/shower, mirrors), and tidying living spaces. For a complete list, visit our
Services page.
What's the difference between a standard clean and a deep clean?
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A standard clean covers regular maintenance of your home. A deep clean is more intensive — it includes everything in a standard clean plus baseboards, door frames, inside the oven, detailed dusting of hard-to-reach areas, and more. We recommend a deep clean for first-time clients or after extended periods between cleans.
Do I need to be home during the cleaning?
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Not at all! Most of our clients provide access via a key, lockbox, or door code. Our cleaners are fully vetted and trusted, so you can go about your day with complete peace of mind.
Do you bring your own supplies and equipment?
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Yes! Our cleaners arrive fully equipped with professional-grade supplies and equipment. If you have a preference for specific products (e.g. fragrance-free or eco-friendly), just let us know when booking and we'll do our best to accommodate.
What is your satisfaction guarantee?
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We stand behind our work 100%. If for any reason you're not happy with a clean, contact us within 24 hours and we'll send a cleaner back to address any missed areas at no extra charge.
How do I reschedule or cancel a booking?
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You can reschedule or cancel by contacting us by phone, text, or email. We ask for at least 24 hours' notice to avoid a cancellation fee. Our office hours are Monday to Friday, 9am to 5pm.
Do you offer recurring cleaning plans?
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Yes! We offer weekly, bi-weekly (every 2 weeks), tri-weekly (every 3 weeks), and monthly plans. Recurring clients enjoy discounted rates. Our most popular plans are tri-weekly and monthly.
What payment methods do you accept?
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We accept all major credit and debit cards through our secure online booking platform. Payment is processed securely — no cash required.
Do you offer gift cards?
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Yes! A cleaning gift card from The Wipe Crew makes a thoughtful gift for new homeowners, new parents, or anyone who deserves a break. Visit our
Gift Card page to purchase one.